Terms & Conditions

Effective from: 04.08.2026

General

These Terms of Use apply to the use of the Vegepörssi Oy website and online store. The website is operated by Vegepörssi Oy (Business ID 3413192-2), Vanha Talvitie 18, 00580 Helsinki, Finland.

The website provides general information about Vegepörssi Oy, its business activities, products and services. The information presented on the website is general in nature and does not constitute a binding offer unless expressly stated otherwise.

In these Terms of Use, Vegepörssi Oy is referred to as the “Supplier” and a company or other entity placing an order through the online store as the “Customer”.

Use of the Website

The website may be used for its intended purpose, including to learn about Vegepörssi Oy, its products and services, and to place orders. The website may not be used in violation of applicable law or good practice.

Product, price and availability information presented in the online store may change. Placing an order does not constitute a binding order until the Supplier has accepted it.

The Supplier reserves the right to change its product range, prices, availability and delivery terms. Such changes shall not affect orders already accepted by the Supplier, unless otherwise agreed between the parties.

Ordering

The Customer places an order in the online store by selecting the desired products and confirming the order. By placing an order, the Customer agrees to the applicable ordering and delivery terms.

An order confirmation will be sent to the Customer by email. The order becomes binding once the Supplier has received and accepted it.

The Supplier reserves the right to reject or cancel an order for a justified reason, such as product unavailability, an incorrect price or a technical error. In such cases, the Customer will be informed as soon as reasonably possible and any payment already made will be refunded where applicable.

Prices and Payment

Product prices are displayed in the online store in accordance with the applicable taxation. Any delivery charges or other additional costs will be disclosed to the Customer before the order is confirmed.

Available payment methods and payment terms are stated in the online store during the ordering process. Separate invoicing and payment terms may be agreed with business customers.

The Supplier reserves the right to correct obvious pricing and technical errors in the online store. If the price of an order is based on an obvious error, the Supplier has the right to cancel the order and refund any payment already made by the Customer.

Delivery and Delivery Charges

Orders will be delivered using the delivery method indicated in the online store or made available for collection by the Customer. Available delivery methods, delivery times and delivery charges are stated during the ordering process.

Delivery times may vary depending on product availability, order volume and delivery area. If a significant delay occurs, the Supplier will inform the Customer where reasonably possible.

The Customer is responsible for ensuring that the contact details and other information required for delivery are correct.

Delivery charges are determined based on the selected delivery method and will be disclosed to the Customer before the order is confirmed.

Product Availability

Product availability may vary due to seasonal availability, harvest conditions, market conditions and other factors affecting the supply chain.

If an ordered product is unavailable, the Supplier has the right not to deliver the product or to propose an equivalent replacement product. A replacement product will only be delivered with the Customer’s approval.

If the product cannot be delivered and the Customer does not accept a replacement product, the product will be removed from the order and any payment made for the product will be refunded.

Returns and Complaints

If a delivered product is defective, damaged or does not correspond to the order, the Customer shall notify the Supplier without undue delay and provide the information necessary to investigate the issue.

Depending on the circumstances, the parties may agree on replacement of the product, a refund or another appropriate remedy.

Liability

The Supplier is responsible for ensuring that the delivered products correspond to the order and comply with the applicable legal requirements.

The Supplier shall not be liable for any delay or failure to deliver caused by circumstances beyond the Supplier’s reasonable control, such as product availability, harvest conditions, supply chain disruptions or other comparable unforeseen events.

The Supplier shall not be liable for any damage resulting from the Customer’s own actions or from improper handling, storage or use of the product.

Applicable Law and Dispute Resolution

These Terms of Use shall be governed by the laws of Finland.

Any disputes shall primarily be resolved through negotiations between the parties. If the parties are unable to reach an amicable settlement, the dispute shall be resolved by the District Court of Helsinki, Finland.